Refund policy

REFUND POLICY
Last updated April 2026

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30-DAY SATISFACTION GUARANTEE

We want you to love Kroozies. That's why we offer a full refund on your first order, no questions asked, within 30 days of receiving it. You don't need to send anything back.

Eligibility conditions:
- Applies to your first order only
- Request must be submitted within 30 days of delivery
- One refund per customer account

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HOW TO REQUEST A REFUND

Email us at hello@trykroozies.com with your order number. Once approved, a full refund will be issued to your original payment method within 10 business days. Please note that initial shipping charges are non-refundable.

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DAMAGED OR INCORRECT ITEMS

Please inspect your order upon receipt. If your product arrives damaged, defective, or incorrect, contact us immediately at hello@trykroozies.com. We will make it right, regardless of which order number it is.

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SUBSCRIPTION MANAGEMENT

You are in full control of your subscription at any time through your customer portal. You can skip, pause, or cancel your subscription with just a few clicks.

To avoid being charged for an upcoming renewal, cancellations must be submitted at least 48 hours before your next billing date. Cancellations made after a renewal charge has been processed are not eligible for a refund, as your order will already be in preparation.

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NON-REFUNDABLE ITEMS

Orders beyond the first order, opened or consumed products, and gift cards are not eligible for refunds. Sale items are final sale.

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Questions? Reach us at hello@trykroozies.com — we typically reply within 1 business day.