Privacy policy

PRIVACY POLICY
Last Updated: April 13, 2026

Kroozies ("we," "us," or "our") wants you to be familiar with how we collect, use, and disclose personal information. This Privacy Policy describes our practices in connection with information that we collect through:

* Websites operated by us from which you are accessing this Privacy Policy, including trykroozies.com (the "Website");
* Our social media pages we operate (collectively, our "Social Media Pages");
* HTML-formatted email messages that we send to you that link to this Privacy Policy or other communications with you; and
* Offline business interactions you have with us.

Collectively, we refer to the Website, Social Media Pages, emails, and offline business interactions as the "Services."

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PERSONAL INFORMATION WE COLLECT

We collect the following categories of personal information when you use our Services. "Personal information" is information that identifies you as an individual or relates to an identifiable individual.

Personal information we collect from you:

- Name and Contact Details: First and last name, email address, and phone number
- Shipping Details: Shipping address
- Payment Details: Payment card and related details such as billing address
- Purchase and Transaction Details: Information regarding your purchases, transactions, and subscriptions, including subscription frequency, renewal history, and delivery preferences
- Preferences, Surveys and Communications: Marketing preferences and other choices you make about how we contact you, as well as information you choose to share when you complete one of our surveys

Personal information collected automatically through your use of our Services:

- Online Activity Data: Pages or screens you viewed, how long you spent on a page or screen, navigation paths between pages or screens, information about your activity on a page or screen, access times and duration of access, and whether you have opened our marketing emails or SMS messages or clicked links within them.
- Browser and Device Information: Certain information is collected by most browsers or automatically through your device, such as your Media Access Control (MAC) address, computer type, screen resolution, operating system name and version, device manufacturer and model, language, and Internet browser type and version.
- IP Address: Your IP Address is a number that is automatically assigned to your computer by your Internet Service Provider. An IP Address may be identified and logged automatically in our server log files whenever a user accesses the Services, along with the time of the visit and the pages visited. We use IP Addresses for purposes such as calculating usage levels, diagnosing server problems, and administering the Services. We may also derive your approximate location from your IP Address.

Other sources from which we collect personal information:

- Partners and referral programs
- Third-party data providers who provide data enrichment services

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HOW WE USE PERSONAL INFORMATION

- Providing Our Services: Contacting and interacting with you, offering products for sale, processing payments, shipping and fulfilling your order, managing your subscription (including renewals, pauses, and cancellations), and sending you administrative information such as changes to our terms and policies.
- Operations and General Business: Troubleshooting, diagnostic testing, system maintenance, technical support, and hosting data.
- Marketing: Sending you marketing, updates, and promotions that we think may be of interest to you via email or SMS.
- Personalizing the Services: Tailoring our interactions and offers to your interests and subscription history.
- Improving and Developing Products and Services: Conducting data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns, and developing new products.
- Security and Fraud Prevention: Monitoring for and preventing fraud, maintaining system security, and verifying that our internal processes function as intended.
- Legal and Compliance: Fulfilling our legal and compliance-related obligations, responding to requests from public and government authorities, and enforcing our terms and conditions.

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HOW WE DISCLOSE PERSONAL INFORMATION

- Service Providers and Contractors: Companies that help us operate our Services, including Shopify (e-commerce platform), Skio (subscription management), payment processors, shipping providers, email delivery services, marketing platforms, and fraud prevention services.
- Affiliates: We may disclose personal information to our affiliates for the purposes described in this Privacy Policy.
- Professional Advisors: Accountants, lawyers, banks, and other advisors who support our business.
- Government Authorities: If required by law or legal process, we may disclose information to law enforcement, regulatory, or government authorities.
- Business Transferees: In the event of a merger, sale, or transfer of all or any portion of our business or assets, your personal information may be disclosed or transferred to the acquiring entity.

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COOKIES AND TRACKING TECHNOLOGIES

We and our service providers use cookies, pixels, web beacons, and similar tracking technologies ("Cookies") on the Services. Cookies allow us to collect information such as browser type, time spent on the Services, pages visited, and how you interact with our content.

This information is used to power interactive features, facilitate navigation, personalize your experience, support advertising, and improve the performance of our Services.

If you do not want information collected through cookies, most browsers allow you to decline cookies. Please note that doing so may affect your experience on our Services.

Analytics: We use Google Analytics to collect and analyze information about use of the Services and report on activities and trends. You can learn about Google's practices at www.google.com/policies/privacy/ and opt out by downloading the Google Analytics opt-out browser add-on at https://tools.google.com/dlpage/gaoptout.

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SECURITY

We seek to use reasonable organizational, technical, and administrative measures to protect personal information within our organization. Unfortunately, no data transmission or storage system can be guaranteed to be 100% secure. If you have reason to believe that your interaction with us is no longer secure, please notify us immediately.

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YOUR CHOICES

If you no longer want to receive marketing-related emails from us, you may opt out by following the unsubscribe instructions in any such message.

If you no longer want to receive SMS/text messages from us, you may opt out by texting "STOP."

We will try to comply with your request as soon as reasonably practicable. Please note that if you opt out of receiving marketing from us, we may still send you important administrative messages, from which you cannot opt out.

To update your personal information or manage your subscription, please log in to your customer portal.

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THIRD-PARTY SERVICES

This Privacy Policy does not address, and we are not responsible for, the privacy practices of any third parties, including any third party operating any website or service to which the Services link. We are not responsible for the information collection or security practices of platforms such as Facebook, Instagram, TikTok, Google, or any other social media platform or app provider.

THIRD-PARTY PAYMENT SERVICES

When you make a payment through a third-party payment service, your personal information is collected by that third party and is subject to their privacy policy, not ours. We have no control over, and are not responsible for, any such third party's collection or use of your personal information.

SENSITIVE INFORMATION

Unless we request it, we ask that you not send us, and you not disclose, any sensitive personal information (e.g., health or medical information, social security numbers, or information related to racial or ethnic origin, political opinions, or religion) through the Services or otherwise to us.

USE OF SERVICES BY MINORS

The Services are not directed to individuals under the age of 13, and we do not knowingly collect personal information from individuals under 13.

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ADDITIONAL INFORMATION FOR U.S. CONSUMERS

Pursuant to U.S. state consumer privacy laws, the following additional information applies to consumers in California, Colorado, Connecticut, Texas, Virginia, and other applicable states.

Categories of personal information we collect and process:

- Identifiers: name, email address, phone number, IP address, unique online identifiers
- Customer records: name, shipping and billing address, email address, payment information
- Commercial information: transaction history, subscription history, purchase tendencies
- Internet or network activity: interactions with our website and ads
- Geolocation data: approximate location derived from IP address
- Inferences: profiles drawn from the above to understand preferences and characteristics

We may share certain categories of personal information with ad networks and social media platforms for cross-context behavioral advertising purposes.

We do not sell personal information, as defined under applicable law, and have not done so in the 12 months preceding the date this Privacy Policy was last updated. We do not sell or knowingly share the personal information of minors under 16 years of age.

YOUR RIGHTS

Subject to applicable law, you may request to:

- Know whether we process your personal information and access such information
- Correct inaccuracies in your personal information
- Have your personal information deleted
- Receive a portable copy of your personal information
- Opt out of targeted advertising and cross-context behavioral advertising

To make a request, please contact us at privacy@trykroozies.com. We will verify and respond to your request consistent with applicable law. We may need to verify your identity before processing your request.

If we refuse to take action on your request, you may appeal by contacting us at privacy@trykroozies.com within a reasonable period after receiving notice of the refusal.

To opt out of targeted advertising, please contact us at privacy@trykroozies.com.

We process opt-out preference signals such as the Global Privacy Control in states that require a universal opt-out mechanism. For more information, visit https://globalprivacycontrol.org/.

RETENTION

We retain personal information for as long as needed to provide our Services, comply with legal obligations, resolve disputes, and enforce our agreements. The specific retention period depends on the nature of the information and the purpose for which it was collected.

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UPDATES TO THIS PRIVACY POLICY

The "Last Updated" date at the top of this Privacy Policy indicates when it was last revised. Any changes will become effective when we post the revised Privacy Policy on the Services.

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CONTACTING US

If you have any questions or concerns regarding this Privacy Policy, please contact us at:
privacy@trykroozies.com